5 Best Tips for keeping in touch with customers as an online seller

In Any business, the Customers are the basis of success and trust. Those are the most valuable part of the business, and your first job is to satisfy them. When talking about customers further, we should keep in contact with them. We should make them a prefer to come back to our shop. If the customers are a plant, we should treat that plant and grow it up.

I have brought you the 5 best tricks and tips for keeping in touch with customers and making them prefer to return to your shop again and again. Do these simple tricks and feel a good improvement in your online business.

1.     Send a welcome note to new customers.

In every business, there are new customers every day. You should identify them first, whether they are new or not. Then you can send them a message via your online selling platform or an e-mail saying thanks for visiting your shop and purchasing your items. Here is a thanking note for your new customers.

In this message, I included Thanking note and said how valuable the customers purchase. And I ask for a recommendation note from the customer’s side in a polite way. This request is an excellent way to ask for feedback without annoying your customers. Some customers don’t like people who annoy them and ask for feedback notes, reviews, and recommendation notes. But, this way is more polite and decent.

In addition to that, if you are selling physical, tangible goods, you can send a thanking note with your item. Sending a paper note also works the same as sending an electronic message.

2.     Inform about the progress of the order

Usually, this method is done by the online selling platforms. However, you can still keep aware of your customer bus sending a progress note by using messaging service provided by the selling platforms. Especially if you are a handcraft seller, this method is hundred percent works for you. As discussed above, first, you can send a thanking note to your customer, and you can also send that you have started to work or the particular job, Finished the job, and the item was shipped.

3.     Send coupons for your new customers and previous customers.

Sending coupons for your customers makes 70% of customers return to your shop again for purchase items. The many online selling platforms promote this method, and you can give attractive offers by coupons to your customers.

Send offers for your new customers.

When new customers purchase an item from your shop, you can give them an excellent offer to attract the customer to your shop. Initially, you can provide more than 10% to 15% of discounts for a purchase. You can inform your new customers about those offers by sending a message or with a welcome note.

Here is a developed welcome note for new customers, including offers

Send offers for your previous customers.

As well as the new customers, your older customers are also essential to your business. Those are the foundation of your business. So why don’t you make them happy? Here is the best way to indicate that those are very important to you and how valuable they are to your business. We must make a feeling inside them that we are thinking about our customer base.

So keep contacted and protect those penetrated market customers, we can give them attractive offers. You can create coupons for unique customers and can send the code to them privately. And you can create coupons for customers who purchase more than one item, such as 20% off for more than three purchases. You can place the voucher as a banner in your shop or on your social Medea fan pages.

4.     Respond Quickly

Responding quickly to your customers is one of the most important behaviors of a good online seller. Let’s talk about this taking an example.

Imagine you are selling T-shirt design SVG files on a social media platform. One time, a customer purchased your one of SVG file and noted that the SVG file is crashed or a ZIP file is not extracting. Suddenly he messages and informs you. If you are not online or don’t care about this message, the customer will take the following actions and complain about this issue to the online platform help center. If the Online platform help center gets more than 5 / 10 complaints, They don’t hesitate to close your shop without informing you. In addition to that, the customer can write a bad review about your shop. This action also affects your sales, and other new customers think twice before purchasing an item from you.

If you care about your customers, you can send them a new SVG file, and you can send them another file free as your desire. This trick will make your customer happier.

SO you should always be ready to help customers and respond to them quickly.

5.     Be active on social media.

Promoting your items via social media is very popular these days. There are many tools to find your potential market and easy ways to promote your products. Most sellers use Instagram, and some others use Facebook fan pages to promote their new products. When maintaining social media advertising pages, you can reply directly and answer questions directly via the messages. This way is more effective than sticking posters and other commercial methods. If you are maintaining your shop beyond the online marketplaces, this way is working for your goals.

Extra tips

• Do not send E-Mails again and again for particular customers annoying. This behavior is such a headache to the customers and, maybe they will block your messages. So send E-mails for special events such as discussed above.

• To update about your new products, you can send postcards to your customers. This method works than sending E-Mails.

•  If you are selling an item such as high costly or high profitable, you can send an extra item as a gift by tagging your shop name. You can choose a cheaper item by combining the ordered item.

 “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.”

– Mahatma Gandhi

So always be nice to your customer, whatever it is, whether an online shop or physical business.

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