Tricks and Tips for Keeping Contact with Customers as an Online Seller

 

In an Any business, the Customers are the base of the organization. Those are the most valuable part of the business and your first job is to satisfy them. When talking about customers further, we should keep contacted with them. We should make them a prefer to come back to our shop. If the customers are a plant, we should treat that plant and grow it up. I have brought some tricks and tips for keep contacted with customers and how to make them prefer to get back to your shop again and again. Do these simple tricks and feel a good improvement your online business.

1.    Send a welcome note to new customers

 

In an every business, there are new customers every day. You should identify them first whether they are new or not. Then you can send them a Message via your online selling platform or an email saying thanks for visiting your shop and purchasing your items. Here is a thanking note for your new customers.

Hello [Name],

Thank you for visiting and making your first purchase with us! Your support is much appreciated

And, I’m looking forward to hearing your thoughts on your purchase!

Thank you.

In this message I included Thanking note and say how valuable us the customers purchase. And I ask for a recommendation note form customer’s side in polite way. This is very good way to ask for a feedback without annoying to your customers. Some customers really don’t like people who annoying to them who asks feedback notes, reviews and recommendation notes. But, this way is more polite and decent.

In addition to that, if you are selling physical tangible good, you can send a thanking note with your item. This also works same as sending an electronic message.

2.    Keep aware the progress about the order

 

Usually this method is done by the online selling platforms but still you can keep aware your customer bus sending a progress note by   using messaging service that is provided by the selling platforms. Especially if you are a handcraft seller, this method is hundred percent works for you. As discussed above, first you can send a thanking note to your customer and you can also send that you have started to work or the particular job, Finished the job and the item was shipped.

3.    Send coupons for your new customers and previous customers

 

Sending coupons for your customers makes 70% of customers get back to your shop again for purchase items. This method is promoted by the many online selling platforms and you can give attractive offers by coupons to your customers.

Send offers for your new customers.

 

When a new customers purchase an item from your shop, you can give him or her good offer for attract the customer to your shop. Initially you can give more than 10% to 15% of discounts for a purchase. You can inform your new customers about those offers by sending message or with the welcome note.

Here is a developed welcome note for new customers including offers

Hello [Name],

 

Thank you for visiting us and making your first purchase with us! Your support is much appreciated.

 

As a new customer of us, i wanted to thank you for your support. So, i have created a Thank you coupon for you.

Please use the following coupon and have a 15% off offer for all of our products

 

Coupon code [CODE]

 

Thank you.

 

Send offers for your previous customers

 

As well as the new customers, your older customers are also very important to your business. Those are the foundation of your business. So why don’t you make them happy? Here is the best way to indicate that those are very important to you and how valuable them to your business. We must make a feel inside them that we are thinking about our customer base.

So keep contacted and protect those penetrated market customers, we can give them attractive offers. You can create coupons for special customers and can send the code for them privately. And you can create coupons for customers who purchase more than one item such as 20% off for more than 3 purchases.  You can place the coupon as a banner in your shop or on your social Medea fan pages.

4.    Respond Quickly

 

Responding quickly to your customers is one of the most important behavior as a good online seller. Let’s talk about this taking an example.

Imagine you are selling T shirt design SVG files on a social media platform. One time, a customer is purchased your one of SVG file and he note that the SVG file is crashed or a ZIP file is not extracting. Suddenly he message and inform you. In this time, if you are not online or if you don’t care about this message, the customer takes the next action and he will complain about this issue to the online platform help center. If the Online platform help center gets more than 5 / 10 complaints, They don’t hesitate to close your shop without informing you. In addition to that the customer can write a bad review about your shop. This action also effects to your sales and other new customers think twise before purchase an item form you.

If you really cares about your customers, you can send them a new SVG file and you can send him another file free as your desire. This trick will make your customer happier.

SO you should always ready to help customers and respond them quickly.

 

5.    Be active on social media

 

Promoting your items via social media, is very popular in these days. There are many tools to find your potential market and easy ways to promote your products.  Most of sellers uses Instagram and  some others uses Facebook fan pages to promote their new products. When maintaining a social media promoting pages, you can reply the comments directly and answer question directly via the messages. This way is more effective than sticking posters and other commercial methods. If you are maintaining your own shop beyond the online market places, this way is really working for your goals.

 

Extra tips

 

Do not send E-Mails again and again for particular customers annoying. This behavior is sucha headache to the customers and, maybe they will block your messages. So send E-mails for special events such as discussed above.

To update about your new products, you can send post cards to your customers. This method is really works than sending E-Mails.

 If you are selling an item such as high costly or high profitable, you can send an extra item as a gift with tagging your shop name. You can choose a cheaper item with combining the ordered item.

Once, Mahatma Gandhi said that the customer is the most important visitor on our premises. He is not dependent on us but we are dependent on him. 

So always be nice to your customer whether it is online shop or physical business.